Here
are the most frequent asked questions from our customers.
If you still have any questions which does not shown here,
feel free to email us: info@zeelver.com
Do
you have a catalog?
We have PDF file catalog for you to download and print
out.
To download, please click here.
We do not ship printed catalog due to high shipping cost
from Thailand to your country.
What
is the minimum order?
Total minimum order is US$ 100 per shipment (excluding
shipping cost).
There is no minimum piece per item, you may buy only 1
piece per item.
I
want to resell your product in my country, what price
should I sell for retail?
Because of our low wholesale prices, you can easily mark
up our prices and still leaves your customers happy.
Can
I pay by credit card?
Yes, you can purchase from PayPal.com or 2CheckOut.com
(up to you), our authorized retailers.
Please visit the company website: http://www.paypal.com
and http://www.2checkout.com
Can
I pay by e-check?
Yes, we accept payment by e-check via PayPal.com.
For further information, please visit the company website:
http://www.paypal.com
Can
I pay by wire transfer?
Yes, we also accept payment by wire transfer (only if
your order more than US$ 500) directly to our bank account.
Please contact us
to get our bank account information.
Do
you carry items in stocks?
Yes. All items are ready stock. Except for some products
marked with "Temporarily out of stock". If
you're going to order in very large quantity (for example
1 kg per style) then we will need several days or weeks
to produce them.
How
long until the out of stock items will be back in stock?
We can not tell you exactly date when out of stock items
will be back in stock.
Usually it takes 1-4 weeks.
Production time is always long since our products are
handmade.
How
do you ship your products? What courier do you use?
You can choose to use FedEx or Express Mail Service or Registered Airmail to
ship your package.
But if you already have a UPS or DHL account and want
to pay the shipping cost at destination, just email us
your account number after finishing your transaction.
What's
my shipping cost?
To see complete shipping cost by FedEx / Express Mail
Service / Registered Airmail, please click here.
How
long is delivery time?
If your package shipped by FedEx, you will receive it
in 3-4 working days (excluding Sunday and holiday) if
no customs delay.
If your package shipped by Express Mail Service, you will
receive it in 1-2 weeks if no customs delay.
If your package shipped by Registered Airmail, you will
receive it in 1-3 weeks if no customs delay.
What
about return and refund policy?
If you're not satisfied with our products because of damaged,
defective or poor quality products, you may return the
merchandise back to us no longer than 7 days upon received
date and your payment would be refunded. But if it's for
your personal reasons (not quite the right size, do not
like the design, etc) we ask that you pay the shipping
cost back to us. Please e-mail us first within 7 days
of receipt of your package.
Do
I have to pay duty taxes?
Usually
there is no import duty / taxes in the United States on
silver and gold plated silver goods received from Thailand. However,
for other materials, we suggest you to ask with the U.S.
customs.
For other countries, import duty might be charged. Please
check with your customs or FedEx office in your country
for information.
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